Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use BoVegas Casino. Please read them carefully before creating an account, depositing funds or playing games. By using the website, you confirm that you understand and agree to these terms, together with any specific rules, notices or policies displayed on the website.

BoVegas Casino operates under a Curaçao eGaming licence issued to Skyline Media N.V. All data transfers are protected by 256-bit SSL encryption, with a dedicated security team maintaining ongoing system updates.

1. General terms

These Terms & Conditions form an agreement between you and the operator of BoVegas Casino. They apply to your access to the website, your player account, casino games, promotional features, payment services and any other services made available through the website. If you do not agree with these terms, you must not use the website or its services.

The operator may update these Terms & Conditions from time to time. Changes may be made to reflect legal, regulatory, technical or operational requirements. The updated version will be published on the website and will apply from the date stated, or from publication where no date is stated. You should review this page regularly. Continued use of the website after a change means that you accept the updated terms.

Additional terms may apply to particular games, payment methods, promotions, competitions or features. Those terms will be shown with the relevant service and form part of this agreement. If there is a conflict between these general terms and specific terms, the specific terms will apply to the relevant service to the extent of that conflict.

Eligibility and lawful use

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. BoVegas Casino may ask you to confirm your age, identity, location or other eligibility information before allowing access to some or all services.

You are responsible for checking that online gambling is lawful for you. You must not access or use the website from a location where online gambling is prohibited or restricted. The operator may restrict access, refuse service or close an account where it reasonably believes that use would breach applicable law, regulation or these terms.

2. Accounts and player responsibilities

You may need to register an account to use certain services. You must provide information that is accurate, complete and current. You must update your details when they change and respond promptly to reasonable requests for information. An account must be registered in your own name and may only be used for your personal, lawful entertainment.

You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
You must not allow another person to use your account or access the website through your account.
You must not create or control more than one account unless the operator has expressly approved this.
You must not use false information, another person's identity or payment details that do not belong to you.
You must tell the operator as soon as possible if you believe your account has been compromised or used without permission.
You must not use the website for fraud, money laundering, unlawful activity or any activity intended to harm the website or its users.

You are responsible for activity carried out through your account unless you have notified the operator of unauthorised access and the operator considers that you took reasonable care of your account security. The operator may suspend an account while it investigates suspected misuse, irregular activity, identity concerns or a breach of these terms.

Verification checks

The operator may carry out customer verification, age verification, location checks, payment checks and other reviews required for security, responsible gambling, fraud prevention or compliance purposes. You may be asked to provide suitable documents or information. Processing may be delayed while checks are completed, and access to services or transactions may be restricted during a review.

If information provided is inaccurate, incomplete, misleading or cannot be verified, the operator may suspend or close the account and take any action permitted by law and these terms. Where an account is closed, any balance will be handled in accordance with applicable requirements and the outcome of the relevant review.

3. Deposits, games and withdrawals

You may only deposit funds using a payment method that is held in your name or that you are authorised to use. The operator may refuse, reverse or review a transaction where the payment method cannot be verified, a transaction appears unusual, or the payment would create a legal, security or compliance concern. You should check the payment information displayed at the time of the transaction before confirming it.

Funds deposited into your account are intended for participation in the available services and must not be used to facilitate unlawful activity. You must not attempt to deposit funds obtained unlawfully or use the account to transfer money to another person. Transaction records may be retained and reviewed as required for operational, legal or regulatory purposes.

Games are played according to the rules displayed for the relevant game. You are responsible for checking the game rules, stake information and any applicable conditions before playing. A game result recorded by the operator's system will generally be treated as final, except where there is a clear technical error, system failure, suspected manipulation or another circumstance requiring review.

You must not exploit a fault, error, vulnerability or malfunction. If you identify a technical issue, you should stop using the affected feature and report it through the available support channel. The operator may void or review transactions and results affected by a material error, subject to applicable law.

Withdrawals and balances

Withdrawal requests may be subject to account verification, payment checks, transaction reviews and any conditions displayed when the request is made. The operator may return funds through an appropriate payment method or request further information before processing a withdrawal. Processing times can vary depending on the payment provider, verification requirements, weekends, public holidays and other operational factors.

You should check your account balance and transaction history regularly and report any suspected error promptly. If the operator identifies an incorrect credit, duplicated transaction or other payment error, it may correct the account balance or take other reasonable steps permitted by law.

4. Promotions, responsible gambling and account closure

Promotions

Promotions, bonuses and promotional campaigns may be subject to separate terms. Those terms may describe eligibility, qualifying transactions, wagering or play requirements, expiry, excluded games, maximum values and withdrawal conditions. You should read the relevant promotional terms before opting in or participating. Unless stated otherwise, a promotion may not be combined with another offer.

The operator may correct, suspend, withdraw or amend a promotion where there is an error, suspected abuse, technical issue, legal requirement or other legitimate reason. Promotional benefits may be removed where an account is found to have breached the relevant terms or these Terms & Conditions.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn money or recover losses. Only gamble with funds you can afford to lose, set personal limits and take regular breaks. Never gamble while under the influence of alcohol or other substances, and do not borrow money to gamble.

Set a budget for gambling and stop when that budget has been reached.
Use available deposit, spending, time or loss controls where offered.
Consider taking a break or requesting account closure if gambling is no longer enjoyable or manageable.
Do not chase losses or increase stakes to try to recover money.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

You can ask for help with responsible gambling tools or request a break from the service through the available support channel. Account restrictions and self-exclusion requests should be taken seriously. You must not attempt to bypass a restriction by opening another account or using another person's account.

Suspension and termination

You may stop using the website or ask for your account to be closed at any time. The operator may suspend, restrict or close an account where it reasonably believes that you have breached these terms, provided inaccurate information, engaged in suspicious or unlawful activity, misused a promotion, failed verification, or created a risk to the security or integrity of the service.

Closing or suspending an account does not remove obligations that arose before closure. Clauses concerning payments, misuse, intellectual property, liability, privacy, disputes and any other provisions intended to continue will remain effective where appropriate.

5. Website use, liability and support

The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, reverse engineer, interfere with or commercially exploit any part of the website without permission. Trade marks, branding, text, graphics, software and other materials remain protected by applicable intellectual property rights.

The operator aims to keep the website available and accurate but does not guarantee that it will always be uninterrupted, secure, error-free or compatible with every device. Access may be suspended for maintenance, updates, technical problems, security reasons or circumstances outside the operator's reasonable control.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, interruptions in communications or payment services, device or software problems, unauthorised access resulting from your failure to protect account details, or your breach of these terms. Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded or limited.

Your use of personal information is handled in accordance with the applicable Privacy Policy. By using the website, you acknowledge that information may be collected, used, stored and disclosed for account administration, verification, security, support, responsible gambling, legal compliance and other purposes explained in that policy.

Questions and complaints

If you have a question, identify an account issue or wish to make a complaint, use the support options made available on the website. Provide enough information for the matter to be reviewed, while avoiding the transmission of unnecessary sensitive information. The operator may ask for further details to verify your identity and investigate the issue.

These Terms & Conditions are intended to be read together with the website's Privacy Policy, Responsible Gambling information and any specific terms that apply to a product or promotion. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.