Privacy Policy

This Privacy Policy explains how BoVegas Casino may collect, use, store and protect personal information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other applicable terms and conditions.

BoVegas Casino operates under a Curaçao eGaming licence issued to Skyline Media N.V. All data transfers are protected by 256-bit SSL encryption, with a dedicated security team maintaining ongoing system updates.

Information we may collect

To provide online casino services, BoVegas Casino may handle information that identifies a player, relates to an account or is connected with activity on the website. The information collected depends on how the website is used, the services requested and the checks that are required before or during account access.

Account and contact details

This may include a player’s name, date of birth, residential details, contact information, login details and other information supplied when registering or updating an account. We may also record preferences, communications and information provided when a player contacts customer support.

Verification information

Where verification is required, the site may handle identity documents, proof of address, images, payment ownership information and related details. These records can be used to confirm identity, check eligibility, protect accounts and support responsible operation of the service.

Payment and transaction records

The site may record deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction references and related correspondence. Payment information may also be handled by external payment service providers, which may apply their own privacy terms.

Device, technical and usage information

When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and information about how the website is used.

Some information is collected directly from a player. Other information may be generated automatically through website technologies, received from service providers or obtained where necessary to complete verification, payment, security or compliance checks.

How information is used

Personal information is used only for purposes connected with operating, securing and improving the website and its services. The main reasons for handling information may include:

Creating, maintaining and administering a player account.
Providing casino services, processing account activity and displaying relevant account information.
Processing deposits, withdrawals and other payment or transaction requests.
Confirming identity, age, account ownership and eligibility to use the service.
Carrying out anti-fraud, anti-money laundering, security and risk checks.
Detecting suspicious, unauthorised or prohibited activity and protecting players, the website and payment systems.
Providing customer support, responding to questions and resolving complaints or technical issues.
Sending service messages, account notices, security alerts and other important operational communications.
Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
Understanding website performance, improving features and monitoring reliability.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the service.
Enforcing applicable terms, preventing misuse and protecting legal rights and business interests.

Where consent is used as the basis for a particular activity, a player may withdraw that consent. Withdrawing consent does not affect processing that was already carried out lawfully, and some information may still need to be handled for account security, legal obligations, dispute resolution or other legitimate operational purposes.

Sharing information

Information may be shared where reasonably necessary with trusted service providers that help operate the website. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers and professional advisers. Such providers should receive only the information needed for their role and are expected to handle it securely.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to prevent fraud or harm, or to protect the rights, security and property of players, BoVegas Casino or other people. Information may be processed in Australia or in another country where a relevant service provider operates. Appropriate safeguards should be applied when information is handled across borders.

Cookies, security and retention

Cookies and similar technologies

BoVegas Casino may use cookies and similar technologies to make the website function, remember preferences, support account sessions, maintain security, understand website usage and improve online services. Some cookies may be necessary for core features, while others may help with analytics, personalisation or marketing.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect the availability or performance of some website features. Browser settings may also allow players to delete existing cookies, receive warnings before cookies are stored or block particular types of cookies.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and restrictions on staff or service providers who can access information.

No website, online account or method of transmission can be guaranteed to be completely secure. Players should keep login details confidential, use secure devices and networks, sign out after using shared equipment and contact support promptly if they suspect that an account or password has been compromised.

How long information is kept

Personal information is retained for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and enquiries

Subject to applicable requirements and any lawful exceptions, players may have rights relating to personal information held about them. These rights may include asking for access to personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

How to make a request

For privacy and data requests, contact support@bovegas-casino.best. Please explain the request clearly and provide enough information to help locate the relevant account or records. To protect personal information, reasonable steps may be taken to verify the identity of the person making a request before information is disclosed or changes are made.

Access: ask for a copy of personal information held about you, subject to applicable limits.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where it is no longer required or another applicable ground applies.
Marketing consent: withdraw consent to promotional communications or use available unsubscribe options in a marketing message.

A request to delete information may not apply to records that must be retained for legal, security, fraud prevention, accounting, dispute or other legitimate purposes. Similarly, stopping marketing messages will not prevent essential service, security or account communications. Requests will be considered and handled in accordance with applicable privacy requirements.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology or applicable requirements. The latest version will be made available on the website. Players should review it periodically, particularly before continuing to use the services after a material change.

By using the website, players acknowledge that they have had an opportunity to read this Privacy Policy. If a player does not agree with the way information is handled, they should stop using the relevant services and contact support about their concerns.